Reviews & Testimonials

The only thing keeping this from being a one-star review is our guide, Lain, who was excellent: punctual, knowledgeable, friendly, and an all-around professional. Unfortunately, everything else about Viator and See Sights Tours was an absolute disaster. After our great Grand Central tour, Lain sent us our digital tickets for SUMMIT One Vanderbilt. When we arrived for our 9:00 AM entry, we spent 20 minutes going through security only to be told our tickets had been “returned to the purchaser.” We were then sent back through the crowded line to the front desk, where we learned the tickets were flagged for fraud and pulled back by See Sights Tours. Every phone number for both Viator and See Sights Tours either went to a disconnected line or left us on hold indefinitely. Meanwhile, the other two people on our tour walked right in with the paper tickets they had been given. We, on the other hand, were stuck being shoved around by hundreds of people in a packed lobby while trying to figure out whether we had been scammed. Nearly two hours later — after being kicked out of the line, forced to restart security, and finally receiving new paper tickets from a number we didn’t recognize that turned out to be Lain — we made it inside. By then, the crowds were crushing and the fog was so thick there was nothing to see. Even the elevator operator admitted no one was buying upgrades due to the weather. The “Ascend” upgrade we were given was useless. All of this could have been avoided if we had been given working tickets in the first place, or at least refunded so we could buy new ones day-of. Instead, we lost two hours of vacation time and ended up with a subpar, fog-covered experience. To make matters worse, See Sights Tours has ignored my emails for three days, and Viator refused a refund because we eventually received replacement tickets — completely ignoring the time lost and the chaos caused. I’ve spent roughly $8,000 with Viator over the years, but after this dismissive response, I won’t be booking through them again. If you take this tour, demand paper tickets. The two people who did got in on time. We did not — and paid the price for Viator and See Sights Tours’ incompetence.

Driver was knowledgeable provided highlights along the way - dropped us off at round about at Peggy’s Cove and we messaged when we were ready to leave picked us up same spot and dropped us at hotel - great time!

I would like to recommend this guided tour of San Antonio. Our guide, Sasha, was informative, very knowledgeable and easy to understand. The mission area was a great start and she did a great job of describing how the early settlers lived and did they're best to survive in their often times hostile environment. Our time at the Alamo was informative but quite crowded. I can easily see why it's one of Texas's most popular tourist attractions. We're definitely going to come back after the building addition is completed. The "Tower of America's" provided more area history and truly have a bird's eye view of the city and was a beast experience. Lastly, we really enjoyed the boat ride on the San Antonio River. Our guide was very informative and entertaining. You can learn a lot and have great time !

We had a great time and our guide Rene did a great job tell us about the history of the city and showing us some great sites, it was a great evening for us!

Julien was awesome. Very pleasant and enjoyable. Willing to answer any questions the group had. Had a great time. Good work Julien!!!

Has a great time with our guide seeing behind the falls, walking tour and niagra boat tour with our guide Julian. Was very interesting to hear the history of all the daredevils who tried to make it down horseshoe falls!

The Best of San Antonio tour with Nancy was excellent. It covered the main San Antonio sights, and Nancy was clearly very knowledgeable, passionate, and accommodating. I highly recommend it.

Great experience! We booked the tour with the helicopter but unfortunately the weather was not good enough but our tour guide, Frank, did his best to make us have a great time. The rest of the tour was great and we had a wonderful day. I definitely recommend!

Fantastic tour by Dylan, along with Warren, on the food walk tour. Great information about the area , San Antonio and TX. Very nice food samples and all around enjoyable tour. We have done lots of food walking tours (Chicago, New Orleans, Savannah , Charleston, etc) and this was one of the best. Highly recommend.

Enjoyed the tour and convenience of not having to drive and everything pre planned. Tour driver was very knowledgeable and pleasant.

The tour guide Heidi was very professional courteous and knowledgeable.

Journée bien organisé grâce au transport privé porte à porte c'est a dire de notre logement a notre logement! Guide sympa mais parlant français sera appréciable pour mieux comprendre les explications et les consignes. Tout c'est enchaîné correctement avec une surprise en plus qui a été agréablement appréciée. Le transport et le mini groupe était agréable surtout par temps de pluie. Petit bémol le vol en hélicoptère juste les passagers avant et un côté ont pu voir correctement les chutes ce qui est dommage pour les autres! Il aurait passer une deuxième fois de l'autre côté.