1/5
We had booked this tour to be picked up from a hotel between 2:00 p.m. and 2:15 p.m. There was no call and no show. I called the support line. I was told that they called me to advise that the driver was running late and that they would be there by 2:30 p.m. There was no missed all nor VM. At 2:30 p.m., there was no call and no show. I called back the support line. They told me the driver was still running late and should be there by 2:45 p.m. That time came and went - no call and no show. I called back around 3:00 p.m. They again claimed that they called (another lie). At the time, they said the driver was stuck in traffic, which is another bogus excuse. They asked us to reschedule. We also ride-shared to the hotel so we incurred additional expenses. I would never use this tour service. I have also filed a compliant with Viator.
