5/5
Viator proved to be a 5 star if I...
<p>Viator proved to be a 5 star if I could experience from the time I booked the tour to the end of our tour. When I booked my tour I spoke with Jennifer T and she went above and BEYOND to try and fulfill my request for a particular tour guide Steven that I noticed was named in many of the 5 star reviews. Steven then personally called me and said he would do his best to fulfill my request. The day of our tour Steven IS indeed the one that showed up and was on time at our Hotel. He picked us up in a mini van with a big Smile although filling under the weather. He was so friendly; kind and very informative to all in our group. There were 3 of us in our group from San Diego Ca. and we picked 3 others up at another location also from California. At each attraction on our tour Steven lead the way and did not leave us not knowing what to do. Actually my group of 3 made a mistake and did not pay attention as to when we were to meet back at the agreed location and we made Steven and the rest of the tour group run a little late and He and the group were STILL very friendly and did not SHOW they were upset with us. Steven was always very curious to us. I am so glad I booked with Viator and Steven!! All 6 us us in our tour had a Great time. Out of 6 in our tour group 5 had never been to Niagara Falls! And Steven you helped so that our trip will be One we will always remember!! If you have any reservations at all whether to book or not Give them a call and speak to them personally; they will make you feel at ease. Thank you Steven and Viator</p>
