1/5
The tour itself was Great; but the...
<p>The tour itself was Great; but the service that I received from booking the trip to after the tour finished is the reason why they deserve 1 star. When I booked my tour; they did not tell me what time pick up was at my hotel; when I called they said they couldn't accommodate my group in one tour and that my pick up was in 5 minutes. Then after some calling back and forth they were finally able to accommodate us all on one tour because they said two other groups had cancelled. It was cloudy that morning so the Tour guide said we could get our CN Tower tickets and go up the next day. Upon leaving the tour; the Tour guide forgot to give us our tickets no fault to her. When we reached out to the company to try and get our tickets delivered to the hotel we could not get in touch with them. When we finally did they said they would either refund us or bring us our tickets. Since this is one of the reasons why I paid for the tour; I wanted to go up to the CN tower not part of my money back. It took them a whole day and a half to drop off our tickets leaving us to go to the CN tower on the last day of our trip. The Toronto office running this tour is very unprofessional. They lied and said they dropped our tickets off at the hotel in the morning; but the tickets weren't dropped off until the evening. If you are able to get all you booking taken care of before going to Canada I would advise doing that. The tour itself is a great experience; the office is just terrible.</p>
