3/5
Ultimate Niagara Falls Tour review
The tour itself was a great experience; our group of 7 enjoyed the entire experience and were pleased with our guide named Robby.Unfortunately; I am only giving See-Sight tours a 3 rating because the company canceled my tour twice!!! I scheduled our original tour 8 weeks in advanced; 2 days before the tour was scheduled See-Sight sent an email noting they did not have a guide available for that given day and canceled the tour. After me calling and making a complaint they rescheduled for another tour; the 2nd tour was canceled by See-Sight because they over booked their tours! I then called again and made a huge complaint; the customer service representative confirmed within a day that she would meet with management and see if they can schedule a tour for my group. So in other words; another party had their tour canceled last minute to accommodate my complaint. My second complaint is my group was never told that the shuttle van would be used to make additional pick ups and drops offs while we were at our excursions. My group left jackets; bags; and photo mementos behind only to come back to our things being disheveled and my helicopter photo which I purposely put on the front seat for safe keeping was bent during the dishevelment. My group specifically asked if it was ok to leave some of our things behind and our guide said yes and never told us other people would need to utilize the van. I feel this information should be shared so customers are aware there is a risk your items could be damaged or moved.
